BESPOKE, LUXURY-LEVEL CLIENT EXPERIENCE STRATEGY
MODERN SPLIT MEDIA IS A BOUTIQUE CONSULTANCY PROVIDING EXCEPTIONAL FRACTIONAL CLIENT EXPERIENCE
We partner with a limited number of high-performing family law practices each year - particularly those handling complex and high-asset matters - to design, operationalize, and elevate client experience at the executive level.
We partner with family law firms that:
- Serve high-expectation, discerning clients
- Handle complex or high-asset divorce and custody matters
- Operate across multiple offices or teams (or are scaling toward it)
- Care deeply about reputation, referrals, and long-term client trust
Our work is best suited for firms that already deliver strong legal outcomes - and want their client experience to reflect the caliber of their legal work.
We assess, prioritize, and guide improvements to the client journey while respecting the realities of family law: court timelines, ethical boundaries, emotionally distressed clients, and demanding caseloads.
THE CX INTELLIGENCE BRIEF™ - A FOCUSED, 30-DAY DIAGNOSTIC OF TARGETED INTELLIGENCE GATHERING
Most family law firms are operating with partial visibility. They feel the friction - client tension, inconsistent referrals, internal inefficiencies - but lack a clear, objective view of what’s actually causing it. So they adjust, layer on new tools, expand headcount, or bring in vendors, hoping something sticks. It rarely does. Not because the effort isn’t there, but because the strategy isn’t grounded in full clarity.
The CX Intelligence Brief™ is a focused, 30-day diagnostic designed to change that. This is not an open-ended consulting engagement or a surface-level audit. It is a structured, high-touch process that captures both the data and the reality of your firm’s client experience - where it’s performing, where it’s breaking down, and where it’s quietly costing you time, revenue, and referrals. Through targeted intelligence gathering, leadership sessions, and deep analysis, we deliver a clear, executive-level view of what’s actually happening inside your firm.
At the end of 30 days, you don’t walk away with more ideas - you walk away with direction. A prioritized, strategic action plan built for real-world execution. The clarity to make confident decisions. And the control to move forward intentionally, whether you implement internally or partner with us at a deeper level. No ambiguity. No endless engagement. Just a defined path forward.
And from there, the path forward is entirely yours to choose. Some firms take the clarity and execute internally, aligning their team and systems around the roadmap we’ve built. Others recognize that execution at this level requires precision, consistency, and leadership - and choose to bring us in to guide implementation through a Fractional CXO engagement.
There is no pressure, and no dependency built into the process. Just a clear, strategic foundation and the option to move forward with the right level of support for your firm.
No assumptions. No generic playbooks. Just precision.
EXCEPTIONAL LEGAL WORK DESERVES AN EXCEPTIONAL CLIENT EXPERIENCE
Modern Split Media is the only boutique consultancy (that we know of) that provides fractional Client Experience leadership exclusively to family law firms.
We don’t offer templates, marketing tactics, or surface-level fixes. We discretely work alongside firm leadership to assess, prioritize, and strengthen the entire client journey, from first contact through case closeout.
Our role is to bring clarity, structure, and consistency to one of the most complex environments in professional services: family law. Most family law firms are trained to deliver strong legal outcomes but client experience is often left to chance. In high-asset and emotionally charged cases, that gap becomes expensive.
Clients are overwhelmed. Communication breaks down. Expectations go unmanaged. And dissatisfaction doesn’t always show up as complaints, it shows up as lost referrals, strained staff, and reputational risk.
Elite firms don’t lose clients because of the law. They lose them because of the experience surrounding it.
FREQUENTLY ASKED QUESTIONS
We believe in transparent, upfront pricing so firm leadership can make informed, confident decisions from the outset. No ambiguity. No drawn-out sales process.
The CX Intelligence Brief™ is a fixed, 30-day engagement designed to deliver clarity, not prolong engagement.*
Engagements typically range from $12,000–$20,000, depending on firm complexity, structure, size, and scope.
This is a stand-alone diagnostic, intentionally designed to give you a complete, strategic view of your client experience - without requiring a long-term commitment.
For firms that choose to move forward, ongoing engagements are structured based on scope and firm complexity, ensuring the level of support aligns with the firm’s operational needs and growth objectives.
*All engagements begin with the CX Intelligence Brief™, establishing the strategic foundation required for effective, high-level implementation.
Modern Split Media is not a volume consultancy, we are a bespoke advisory and focus on a modest number of elite family law clients at any time, allowing for impeccable personal attention.
The assessment process allows us to understand the sophistication, scale, and strategic goals of your firm before we begin. We only partner with firms where we can create meaningful, measurable impact, not just surface-level improvements.
It also ensures alignment. Our clients are firms that value client experience as a strategic growth lever, not a “nice-to-have.”
The assessment protects both sides: your time, your investment, and our ability to deliver work at the level we promise.
As your fractional Client Experience Officer, we act as a strategic partner, not an external vendor.
Our work typically includes:
- Evaluating the end-to-end client journey
- Identifying breakdowns in communication, education, and expectations
- Designing experience systems that work within real court timelines
- Supporting leadership with prioritization and implementation
- Aligning staff, processes, and messaging for consistency
All with a deep understanding of the ethical, emotional, and operational realities of family law. Including trauma-informed and neurodivergent affirming guidance.
We intentionally work with no more than about two dozen family law firms per year.
This allows us to integrate at a leadership level, work closely with managing partners, and deliver client experience systems that are sustainable, scalable, and aligned with the firm’s reputation.
We also maintain geographic exclusivity.
To protect our clients’ competitive advantage, we partner with only one firm per defined market. This ensures our insights, strategy, and CX architecture are never diluted, shared, or repurposed for a direct competitor.
When we work with your firm, we are fully in your corner - strategically, commercially, and reputationally.
We work exclusively with elite family law firms handling complex, high-asset divorce cases to design a client experience that matches the caliber of their legal work.
Modern Split Media is NOT for:
- High-volume, low-cost divorce practices
- Attorneys who see client experience as “hand-holding”
- Practices that want a quick marketing fix
- Practices without the capacity or desire to implement change
We work best with firms that recognize client experience as a strategic advantage, not an administrative burden.
Marketing agencies, CRMs, and software platforms all operate on top of your firm. Modern Split Media operates inside it.
We work at the firm-wide level. We are not hired to “try something and see if it works”. We integrate into how your firm onboards, communicates, manages expectations, handles emotionally charged moments, and protects its reputation. That level of work changes revenue, referrals, and risk, not just marketing output.
We work with a small number of firms by design. We intentionally partner with a limited number of firms each year so we can work closely with leadership and deliver bespoke systems rather than templates. You are not buying hours, you're buying focus.
We protect and increase enterprise value. In high-net-worth and complex family law, a single client experience can be worth hundreds of thousands of dollars in future business or cost just as much when it goes wrong. Our work exists to make sure those moments are engineered, not left to chance.
We don't sell ads, websites, funnels, or tools. We diagnose and redesign the system that determines whether any of those things actually work.
Software gives you features.
Marketing gives you attention.
Modern Split Media gives you leverage.
We are often asked about ROI - and rightly so. However, we don’t position our work around guaranteed revenue numbers, clicks or lead volume, because that would oversimplify what we actually do.
Our work typically impacts ROI in three powerful ways:
1. Higher client retention and satisfaction.
When clients feel informed, supported, and emotionally steady, firms see fewer complaints, fewer escalations, and smoother case progression - which directly affects profitability.
2. More high-quality referrals.
Firms with intentional client-experience systems don’t rely on chance. Their clients become brand ambassadors, bringing in aligned, high-value referrals without additional marketing spend.
3. Stronger reputation and pricing power.
In high-net-worth and complex cases, reputation is everything. A consistent, elevated client experience allows firms to command premium fees and avoid the reputational damage that quietly erodes future revenue.
In short, our ROI is realized through reduced risk, stronger loyalty, and more predictable growth -not through vanity metrics.
LET'S ELEVATE THE HIGH-TOUCH CLIENT EXPERIENCE YOUR FIRM IS ALREADY KNOWN FOR
Modern Split Media was created specifically for family law firms navigating emotionally charged, high-stakes cases where clarity, communication, and trust matter as much as legal expertise.
Our work is informed by decades of experience inside the family law ecosystem and a deep understanding of how clients experience divorce from the inside out.
This is not theoretical CX. The Modern Split Method™ is a proprietary client experience system designed exclusively for elite family law firms to stabilize clients in crisis, educate them clearly, communicate intentionally, and turn emotionionally difficult cases into well-managed, referable experiences.
It’s straightforward, structured, and strategic. Designed for the realities of your practice.
If you’re a high-performing family law firm ready to strengthen your client experience at the leadership level, we invite you to request a private consultation.
Straightforward. Structured. Strategic.
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