CX in 6™ | One billable increment. One meaningful improvement.
A new micro-learning membership for modern family lawyers and firms who want better client experience - without wasting billable time.
You don’t need another 3-hour webinar.
You don’t need another 50-page white paper collecting dust in your downloads folder.
You don't need another "expert" who just likes to hear themselves talk.
And you definitely don’t need another consultant telling you to “improve your client journey” without offering practical, realistic ways to actually do it.
What you do need?
A faster, smarter way to make small but meaningful improvements to your client experience - consistently.
That’s exactly why we're creating CX in 6™.
WHY A FOUNDING MEMBER LAUNCH?
Because we're building this with the market, not in a vacuum.
Before we spend months building a giant membership portal...
We want to know:
Do firms actually want this? Or is it just more noise?
Would they use it? Because nothing is worse than investing in something that goes unused.
Would they pay for it? What type of pricing makes sense?
And what topics matter most? What are you and/or the firm most struggling with?
That’s where you come in.
WHAT WE'RE ENVISIONING
CX in 6™ is a library of 6-minute micro-trainings designed specifically for busy family law professionals.
Each training tackles one real-world client experience challenge and gives you:
✔ one practical insight
✔ one actionable solution
✔ one thing you can implement immediately
All in about the time it takes to bill 0.1.
(Yes. That’s intentional.)
Because your time matters.
Because your team is busy.
Because nobody wants another hour-long webinar.
And because if we can’t explain it in six minutes… it’s probably too complicated.
This is designed to fit into:
- your coffee break
- your team meeting opener
- your commute
- your Friday admin block
- your “I have 7 minutes before my next consult” window
No fluff.
No filler.
No wasted time.
Think practical, relevant, immediately useful topics like:
Client Communication
How often should clients hear from you?
How do you reduce “just checking in” emails?
How do you explain delays before clients get upset?
Billing + Transparency
Why clients hate invoices (and what to do about it)
How to explain Partner vs. Associate billing
How to reduce billing complaints
AI + Agenic Client Experience
What is Agentic Client Experience? (And why firms should care now)
AI vs Automation vs Agentic AI (They are not the same thing.)
Where AI should never replace a human (trust-building moments)
Trauma-Informed Practice
Small shifts that make a big difference
How to reduce overwhelm for emotionally flooded clients
What “trauma-informed” actually looks like
Neurodivergent-Affirming Support
Better communication for ADHD/autistic clients
Reducing executive functioning barriers
Making your intake process easier to navigate
Referrals + Retention
How to create clients who rave about your firm
Simple systems that generate more referrals
Where loyalty actually comes from
Team Experience + Well-Being
Because internal experience impacts external experience.
Always.
Founding members will get:
✅ early access before public launch
✅ discounted and locked-in founder pricing
✅ the chance to influence future topics
✅ bonus founder-only trainings
And yes…
Maybe even a few bragging rights for being here first.
This is built for:
- family law firm owners
- managing attorneys
- partners
- associates
- legal assistants
- paralegals
- intake teams
- office managers
If your work impacts the client experience - this is for you.
Still finalizing.
But it will be intentionally affordable.
Think:
“Why wouldn’t we do this?”
Not:
“Do we need budget approval?”
become a founding member
No commitment.
No payment today.
Just raise your hand and tell me:
"Yes. I'd like to know when this launches."
Straightforward. Structured. Strategic.
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