Best for: Firms who want clarity on their client journey.
A one-time, deep-dive audit into your client experience - intake through offboarding. You’ll get:
Time commitment: One kickoff call. That’s it.
Investment: $$$
Best for: Firms who want fast results without drawn-out projects.
Pick a focus area (intake process, client communications, retention strategy, etc.), and I’ll spend a full day designing and delivering the solution. By the end, you’ll walk away with:
Time commitment: Half-day or full-day workshop (virtual).
Investment: $$$$
Best for: Firms who want proven systems without reinventing the wheel.
Downloadable, plug-and-play resources designed specifically for family law firms. Topics include:
Time commitment: Zero.
Investment: $–$$ (depending on the toolkit).
Best for: Firms who want ongoing support, without meetings.
You get a consultant in your back pocket. Send me questions, documents, or client experience problems, and I’ll send back clear recommendations and solutions.
Time commitment: None (except emailing me).
Investment: $$$/month
Best for: Firms who want to WOW!
The Client Experience Concierge is your behind-the-scenes partner for delighting clients beyond the billable hour. From thoughtful thank-you gifts to unexpected “thinking of you” touches, we help your firm create memorable moments that turn clients into lifelong advocates. Whether it’s a handwritten note after a tough hearing, a care package for a client’s first solo holiday, or a classy post-case thank-you gift, we make it easy to show clients they’re seen, supported, and appreciated.
Such as:
Time commitment: None (except emailing me).
Investment: $$$/month (available to established clientele).
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